The ODMH and ODADAS require their provider agencies to conduct client satisfaction surveys. Customer satisfaction has been identified by both state departments as a key indicator of the effectiveness and value of the services provided to consumers and their families.

To assist our members and provider network with this requirement, BHG has developed a standardized approach to assessment of client satisfaction and has created an aggregate database of historical data to compare results across the BHG network of providers. In partnership with provider agencies and Quality Review Services, Inc., BHG provides the tools and processes to assist agencies to assess and analyze consumer and family satisfaction and to implement strategies to improve performance in this vital area.

The BHG client satisfaction data are displayed on the QRS Web site.

To learn more about how BHG can assist your board or agency please complete our information request form.